Privacy Policy

Privacy Policy

Effective Date: January 1, 2024

This Privacy Policy describes how Level One Health Care ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website at hearthcarenutrition.com (the "Site") or use our services. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information that you voluntarily provide to us:

• Contact information (name, email address, phone number, mailing address)
• Medical information (health conditions, treatment history, insurance information)
• Appointment scheduling information
• Payment and billing information
• Communication preferences

1.2 Automatically Collected Information

We automatically collect certain information when you visit our Site, including:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Pages visited and time spent on our Site
• Referring website addresses
• Clickstream data and user interactions

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing healthcare services and treatment
• Scheduling and managing appointments
• Processing payments and insurance claims
• Communicating about your care and treatment
• Improving our services and website functionality
• Complying with legal and regulatory requirements
• Sending appointment reminders and health-related communications

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Healthcare Providers: With other healthcare professionals involved in your care
• Service Providers: With trusted third-party vendors who assist us in operating our business
• Legal Requirements: When required by law, court order, or government regulation
• Emergency Situations: To protect the health and safety of you or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure website security and functionality

You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

6. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Portability: Request a copy of your information in a portable format

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable healthcare regulations.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our Site and updating the effective date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Level One Health Care

710 S Olive St, Suite 502, Los Angeles, CA 90014, United States

Email: contact@hearthcarenutrition.com
Phone: +1 - (317) 745-3512